Refund Policy

30-Day Refund Window

Customers may request a refund within 30 days of the original purchase date. Requests submitted after this period may not be eligible unless required by law or approved as a special support exception.

Eligible Refund Requests

• Duplicate or accidental charges.
• Orders placed for the wrong product or device coverage plan.
• Technical issues that prevent activation and cannot be resolved by support.
• Cancellation requests made within the stated refund period.

Non-Refundable Situations

Refunds may be denied if a request is outside the refund window, if the issue was resolved by support, or if the order shows abuse, misuse, or policy violations.

We also reserve the right to request verification details before approving high-risk or disputed refund claims.

How to Request a Refund

To request a refund, contact our support team with your order details, purchase email, and the reason for the request. You can use the contact form on the website or call our support line for faster assistance.

Processing Time

Approved refunds are typically processed within 5 to 10 business days. The exact time it takes for funds to appear depends on your original payment method and financial institution.

Subscription and Renewal Charges

If your plan renews automatically, refund eligibility for renewal charges will depend on the timing of the request and whether the renewed license has already been substantially used. Contact support as soon as possible if you want help with a renewal cancellation.